PRIVACY POLICY – FOOD PRODUCTS

Company Name: Nallavai Naturals

Last Updated: [25/12/2025]

Nallavai Naturals (“we”, “our”, “us”) values the trust you place in us and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you purchase or interact with our food products, including spices and other natural food items.

By purchasing or using our food products or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following information:

1. a) Personal Information

• Name
• Contact number
• Email address
• Delivery / billing address
• Order and purchase details

1. b) Payment Information

Payment method such as UPI, bank transfer, cash, or third-party payment gateways

Note: We do not store sensitive payment information such as card numbers, CVV, or passwords.

1. c) Communication Information

Information shared via WhatsApp, phone calls, email, or social media related to orders or inquiries

2. Purpose of Information Collection

The information collected is used only for legitimate business purposes, including:

Processing and delivering food product orders

Communicating order confirmations, delivery updates, and customer support responses

Improving product quality, packaging, and customer experience

Complying with applicable laws, food safety regulations, and statutory requirements

3. Information Sharing

We do not sell or misuse your personal information.

Information may be shared only with:

Delivery partners for order fulfillment

Payment service providers for transaction processing

Government or regulatory authorities if required under applicable law

All third parties are required to keep your information confidential.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, loss, or misuse. While we take all practical steps to safeguard your data, no method of data transmission or storage is completely secure.

5. Data Retention

Personal information is retained only for as long as necessary to fulfill:

Order processing

Legal, accounting, or regulatory obligations

6. Your Rights

You have the right to:

Access your personal information

Request correction or deletion of your data (subject to legal requirements)

Opt out of promotional communications

To exercise these rights, contact us using the details below.

7. Children’s Privacy

Our food products are intended for general consumption and are not directed at collecting personal information from children below 13 years of age.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon publication on our official platforms or website.

Continued use of our products indicates acceptance of the revised policy.

9. Contact Details

For questions or concerns regarding this Privacy Policy, please contact:

Company Name: Nallavai Naturals

Address:  No:  6/16, Pandiyan Street, Ground Floor, Anbazhagan Nagar (3rd Street),

    Sembium, Perambur,  Chennai – 600011

Contact Number: +91-9600999638 / 9976554021

Email: Nallavainaturals@gmail.com