Company Name: Nallavai Naturals

Last Updated: [25/12/2025]

At Nallavai Naturals, we ensure that all our food products, including spices and natural food items, are carefully packed and shipped to maintain freshness, quality, and safety.

1. Order Processing Time

Orders are processed within 1–3 working days after order confirmation and payment receipt.

Orders placed on Sundays or public holidays will be processed on the next working day.

In case of bulk or special orders, processing time may vary and will be communicated in advance.

2. Shipping Locations

We currently ship across India.

International shipping is not available unless explicitly stated.

3. Shipping Charges

Shipping charges, if applicable, will be clearly communicated at the time of order confirmation.

Charges may vary based on:

• Delivery location
• Order weight and volume
• Courier partner rates

4. Delivery Time

Estimated delivery time is 3–7 working days from the date of dispatch.

Delivery timelines may vary depending on:

Location and accessibility

Courier partner performance

Weather conditions or unforeseen circumstances

5. Packaging & Hygiene

All food products are hygienically packed in sealed, food-grade packaging.

We follow appropriate quality and safety standards during packing and dispatch.

6. Order Tracking

Tracking details will be shared, where available, after dispatch.

Customers are advised to track shipments using the courier partner’s tracking link.

7. Delays & Force Majeure

Nallavai Naturals shall not be held responsible for delays caused by:

• Natural disasters
• Strikes or lockdowns
• Courier service disruptions
• Any circumstances beyond our reasonable control

8. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping details.

Orders returned due to incorrect address, unavailability of recipient, or failed delivery attempts may not be eligible for re-shipment or refund.

Additional shipping charges may apply for re-dispatch.

9. Damaged Shipments

If the package appears damaged upon delivery, customers are advised to:

• Take clear photos/videos
• Report the issue within 24 hours of delivery
• Please refer to our Return & Refund Policy for resolution.

10. Contact Information

For shipping-related queries, contact:

Company Name: Nallavai Naturals

Address: No:  6/16, Pandiyan Street, Ground Floor, Anbazhagan Nagar (3rd Street),

                         Sembium, Perambur,  Chennai – 600011

Contact Number: +91-9600999638 / 9976554021

Email: Nallavainaturals@gmail.com

11. Policy Updates

Nallavai Naturals reserves the right to update or modify this Shipping Policy at any time without prior notice. The updated policy will be effective immediately upon publication.