Company Name: Nallavai Naturals

Last Updated: [25/12/2025]

Effective Date: ___

Welcome to Nallavai Naturals (“Company”, “we”, “us”, “our”). These Terms & Conditions (“Terms”) govern your access to and use of the website www.nallavainaturals.com (“Website”), the purchase of products through the Website, and any related services (collectively, “Services”). By accessing or using the Website, placing an order, or otherwise interacting with the Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you should not use the Website.

1. Definitions

“Customer”, “you”, “your” refers to any user accessing the Website or purchasing products.

“Products” refers to any goods listed for sale on the Website.

“Order” refers to a purchase request submitted via the Website.

2. Eligibility

To use the Website and place an order, you must:

Be at least 18 years old and capable of entering into a legally binding contract, and

Provide accurate, complete, and current information during registration and checkout.

We reserve the right to refuse service, terminate accounts, and cancel orders in our sole discretion.

3. Website Use & Intellectual Property

You may view, download, and print content from the Website for personal and non-commercial use only.

All content, trademarks, logos, product images, text, and software on the Website are the intellectual property of Nallavai Naturals or its licensors and are protected by copyright and other laws.

You may not copy, modify, distribute, transmit, display, or create derivative works without our express written permission.

4. Account Registration

To make a purchase, you may be required to create an account.

You agree to maintain the confidentiality of your account credentials and accept responsibility for all activities that occur under your account.

You must notify us immediately of any unauthorized use of your account.

5. Orders & Acceptance

Placing an order through the Website constitutes an offer to purchase the selected products.

All orders are subject to acceptance and availability. We may refuse or cancel any order for any reason, including product availability, errors in pricing, or suspected fraudulent activity.

Once your order is accepted, you will receive an order confirmation via email or SMS.

6. Pricing & Payment

All prices are listed in Indian Rupees (INR) and are inclusive/exclusive of taxes as displayed at checkout.

Payment must be made at the time of order placement using the methods provided (credit/debit cards, net banking, UPI, wallets, etc.).

We do not store your payment card information. Payments are processed securely through third-party payment gateways.

7. Shipping & Delivery

Estimated delivery times will be provided at checkout; these are estimates only and not guaranteed.

Shipping charges, if applicable, will be displayed before you confirm your order.

We are not responsible for delays caused by couriers, customs, force majeure events, or incorrect delivery information provided by you.

8. Return, Refund & Cancellation Policy

8.1 Returns

Returns are accepted only for products that are damaged, defective, or incorrect, and must be initiated within [insert number] days of delivery.

Returned products must be unused, with original packaging and tags, accompanied by a valid invoice.

8.2 Refunds

Once a return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued via the original payment method within [insert number] business days.

8.3 Cancellations

You may cancel your order before it is shipped. Once the order is shipped, cancellation requests may not be accepted, but you may initiate a return after delivery (as per return policy).

9. Product Descriptions & Images

We attempt to display product details accurately, including colors and images; however, we do not guarantee that the display will be free from errors due to differences in device screens and lighting.

Descriptions are provided for informational purposes and do not create warranties not expressly stated here.

10. Warranties & Disclaimers

Products sold on the Website are provided “as-is” and “as available” without any warranty of any kind, whether express or implied.

To the maximum extent permitted by law, we disclaim all warranties, including but not limited to merchantability or fitness for a particular purpose.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Nallavai Naturals will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the Website or purchase of Products, even if advised of the possibility of such damages.

12. Indemnification

You agree to indemnify and hold harmless Nallavai Naturals, its officers, directors, employees, agents, and affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of your use of the Website, your violation of these Terms, or your infringement of any third-party rights.

13. Modification of Terms

We may update or modify these Terms at any time by posting the revised version on the Website. The “Last Updated” date at the top will reflect when changes were made. Your continued use of the Website after changes constitutes acceptance of the updated Terms.

14. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Any disputes arising under or in connection with these Terms will be subject to the exclusive jurisdiction of courts in [insert city/state, e.g., Chennai, Tamil Nadu].

15. Contact Information

If you have any questions about these Terms, please contact us at:

Company Name: Nallavai Naturals

Address: No:  6/16, Pandiyan Street, Ground Floor, Anbazhagan Nagar (3rd Street),

                         Sembium, Perambur,  Chennai – 600011

Contact Number: +91-9600999638 / 9976554021

Email: Nallavainaturals@gmail.com